Klowdly Klowdly
Helpdesk
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SB
Sarah Baptiste
Helpdesk Manager
+ New Ticket
+ Incident
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Helpdesk Dashboard
Where the load is, what is at risk, and who has to act
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Needs attention
View all →
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Act now
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Ticket volume
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Incoming vs resolved
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Ticket aging
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Agent workload
Details →
Agent
Open
Over
Today
Status
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Customer satisfaction
▲ 4.2%
4.8
/ 5 · 92% positive
1,284 responses · 68% response rate
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Reopen rate
4.8%
62 reopened · ▲ 0.7%
Recurring issues
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Top organizations
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{{ o.unresolved }} unresolved · {{ o.overdue }} overdue · SLA {{ o.sla }}
Service status
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Major incident
INC-482 · Toronto internet outage
Started 10:42 · 48 min · ~184 users · 42 related tickets · Network team
Incoming ticket heatmap
Volume by hour and weekday — use it to plan agent shifts
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Recent activity
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+ New Ticket
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Ticket
Subject
Organization
Category
Priority
Agent
SLA
Status
Action
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View
No tickets match this view.
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SLA Overview
Compliance by policy, priority and team
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Compliance by priority
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Compliance by team
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Ticket Configuration
Categories, priorities, statuses and channels used across the helpdesk
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General Settings
Helpdesk behaviour, automation and notifications
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Asset
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Conversation
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Set status
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Assign to
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Close
Reply & set Pending
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Cancel
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